In the unfortunate instance of receiving damaged item(s) due to shipping or manufacturer defects, we will require you to send us photo evidence of the package and the item(s).
Should the cause of the damage be from the shipping company, we will guide you through claiming a reimbursement from the shipping company. Shipping insurance is highly recommended for expensive items.
Manufacturer defects such as damaged parts or defective paint can happen. In this case, we will require you to send us photo evidence of the affected parts. We will request a replacement piece from the manufacturer. Be aware that replacement parts might take sometime to be received from the manufacturer . We cannot quote you a precise waiting time, but be patient as the replacement will be made. We will cover shipping costs for replacement goods within Australia only. Replacements to be sent to overseas customers may not be free, but in some instances we may cover the shipping cost to send the replacement items at our discretion.
We will gladly refund or exchange any product that is faulty or not as represented. We allow 3 weeks after purchase for the investigation of the product. No exchange or refund after 3 weeks purchase.
Though we will endeavour to make sure that the Anime boxes are in perfect condition, most of our products have gone through 3 or 4 different courier or transit companies. On most of the Anime boxes, we can organise for a new packaging box to be replaced.